100% MONEY-BACK GUARANTEE POLICY

Updated and Effective as of August 2024

This Money-Back Guarantee Policy represents how users can cancel a subscription, refund their money if they have purchased a subscription on the website, and have provided us with the proof described below. The Money-Back Guarantee Policy is incorporated into and is subject to the Terms of Use unless otherwise provided for therein.

1. HOW TO CANCEL YOUR SUBSCRIPTION

If you want to cancel your subscription, please send email to support@caltrackai.com . In this case, your subscription will be stopped automatically after form submission. You may send us a subscription cancellation request during a 24-hour term before the end of your trial or purchased subscription plan’s duration. We will consider your request, after which you will receive the instructions on canceling your subscription to avoid future charges.

2. WHAT TO DO TO HAVE A REFUND

a) make a purchase directly on our website; b) contact us via email within 30 days after your initial purchase and before the end of your subscription period; c) provide us with the evidence that you have followed the plan;
d) In addition to a refund request and clauses a-c, please send us a written application to support@caltrackai.com containing the following information:

• The email address related to your purchase;
• Name and Surname of the customer, who purchased the services;
• Payment method (PayPal or Card, etc. used to perform a purchase);
• The payment date;
• Payment receipt or any payment confirmation;
• A brief justification of the reason for the need to a refund.

PLEASE NOTE! Only fulfilling the requirements above allows you to receive a complete refund under the 100% Money-Back Guarantee Policy. For the sake of clarity, this 100% Money-Back Guarantee Policy does not apply to any other instances, for example, personal reasons (you dislike the product, Etc.) or financial reasons (you did not expect that you would be charged, the trial would convert into the subscription, the subscription would automatically renew, Etc.).

This Money-Back Guarantee Policy does not apply to App Store and Google Play purchases or subscription renewals. You can claim a refund only during the subscription period. If the subscription period had expired before you requested a refund, we could not provide you with a refund.

We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, typically within 30 days.

IMPORTANT STATEMENT

Generally, if you do not meet the conditions of our Money-Back Guarantee Policy set out above, the fees you have paid are non-refundable or non-exchangeable unless otherwise stated herein or as required by applicable law. Moreover, we may consider specific refund requests on a case-by-case basis and grant them at our sole discretion.

Note for the EU residents:

If you are a consumer based in the EEA or Switzerland, when you make a purchase of a single item of digital content (such as PDF file, video and so on), you expressly agree that such content is made available to you immediately. As a result, you forfeit your right of withdrawal and will not be eligible for a refund. By signing up for our service, which is not a single item of digital content and is provided on a continuous basis (such as subscriptions to the app), you expressly request and consent to an immediate supply of such service.If you are an EEA or Switzerland resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. Therefore, if you exercise your right of withdrawal, we will deduct from your refund an amount that is proportionate to the service provided before you communicated your withdrawal from the contract. If you have not forfeited your right of withdrawal, the withdrawal period will conclude 14 days after you enter into the contract. To initiate your right of withdrawal, you must notify us within this 14-day period. Therefore, you will only be eligible for a refund if the digital content is defective.
YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND YOU SUCCESSFULLY RECEIVE THE APPLICABLE PURCHASE.

Note for residents of certain US states: If you reside in California or Connecticut and cancel the purchase at any time before midnight of the third business day after the purchase date, we will return the payment you made.

Company: Neman Solutions OÜ
Address: Vesivarava Tn 50-201, Tallinn, 10152, Estonia
Email: support@caltrackai.com.